Transparency & Governance
Grievance Redressal & Customer Support
We are committed to delivering prompt, fair, and transparent customer service across all KMS Corporation ventures.
- Level 01Within 48 Hours
- Level 023 to 7 Days
- Level 0310 to 15 Days
3-Tier Grievance Escalation Framework
Customer Helpdesk
For general service inquiries, routine requests, or initial transaction assistance.
- Email: support@krestacapital.com
- Phone: +91 (0) 1800-KMS-HELP
- Hours: Mon - Sat | 9:30 AM - 6:30 PM
Nodal Grievance Officer
If your query remains unresolved at Level 1 or the response is unsatisfactory.
- Officer: Desk of Nodal Compliance
- Email: grievance@krestacapital.com
- Ref Code: Quote existing Ticket ID
Appellate / Ombudsman
For escalated matters requiring formal group executive committee arbitration.
- Desk: Corporate Governance Cell
- Address: KMS Corporation Headquarters
- Review: Executive Board Panel
Submit a Grievance Ticket
Please fill in the details below. You will receive a unique tracking ID upon submission.
Grievance Registered
Track Your Ticket
Enter your Ticket ID and the email you used while submitting to see the latest status.
- Received
- Under Review
- Escalation
- Resolved
Frequently Asked Questions
Use the Track a Ticket tab on this page with your Ticket ID and email, or email support@krestacapital.com with your Ticket Reference ID in the subject line. You will receive status updates from our support desk.
Most initial queries are responded to within 24 to 48 business hours. If an investigation is required across subsidiaries, formal updates are communicated within 3 days.
To ensure structured tracking, we advise raising a Level 1 ticket first. However, if you do not receive a resolution within the specified 48-hour timeframe, you can immediately escalate it to the Nodal Grievance Officer using your reference ID.
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